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So far Bryan Lehner has created 25 blog entries.

May 2021

Experience Research & Product Management Tools

By |2023-08-30T20:58:13+00:00May 28th, 2021|Product Management, User Research|

The new user research tools available on the market today have radically changed how everything about how user research is conducted. It’s never been easier to conduct research – more affordably and faster in every way. Taking your company’s research digital could give it the competitive advantage it was looking for.

Having the ability to gain customer insights quickly and affordably has become an essential capability to today’s rapidly evolving digital economy. Product managers and user research professionals need to be able to accurately identify customer needs, pain points, and strategic opportunities. Traditionally, customer research was conducted predominately using face to face interviews, focus groups, and surveys given on the phone or via mail. While traditional methods customer research worked, it was time consuming and possessed limited reach. Fortunately, the tools designed today nearly all but automate the four key steps in delivering fast-high quality results.

The tools available today provide users with the ability to design a research campaign, specify the target demographics of their customer audience and then automate the execution of the campaign in one package end-to-end.

User Research Lifecycle

Most all of the user research tools on the market are designed to provide their users will one, several, or all the capabilities needed to conduct critical steps in the user research process.


GetFeedback provides real-time insights through the creation of surveys that can capture feedback across critical touchpoints throughout the customer journey. One of its strengths is the ability to incorporate common measurements such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES). If you are looking to connect other systems your customers use then you will be delightfully pleased with Getfeedback’s ability to be integrated into many other applications such as, Salesforce, Jira, Google Analytics, Slack and many more.



Airtable is a web-based tool that is part spreadsheet, part database, that can be custom tailored for a number of specific business purposes such as CRM, project management, user research,


Provides marketers with a platform to perform research experiments produce findings that can help increase lift and conversions.


User Interviews

Conducting user research can be a time-consuming process. User Interviews provides a platform that helps to automate the steps in conducting online and in person interviews. It also provides tools for recruiting, capturing responses, and measuring user feedback. In addition to creating research studies you can even make money participating in studies that are submitted by other users of the platform.


User Testing

Similar to the previously mentioned tool, User Testing also provides researcher’s with an all-in-one platform that can set up tests and immediately begin capturing insights about existing products and applications such as websites, apps, prototypes etc. In addition, they have also created a new application called Product Insight that is specifically aimed at helping product mangers collect feedback on product development ideas they are looking to validate.



There are many survey platforms on the market. However, very few enable you to pay participants to take surveys. DScout enables researchers the ability to craft a survey and then set a reward level to entice the higher quality participants to complete their survey.


Herold HQ

HeraldHQ is a collaborative repository for capturing user feedback. It can be integrated into Slack, Gmail, Zendesk, Intercom, Segment, and Salesforce. After capturing user feedback, Herald will consolidate and quantify actionable voice of the customer insights for product manager and experience researchers.


User Leap

The UserLeap platform provides product managers with a survey based tool that can collect feedback via surveys and performs text analysis using artificial intelligence in real time. Recommendations are given on which feedback should be acted upon. As the system captures more responses, it continuously learns and becomes more accurate.


September 2019

June 2017

May 2017

April 2017

Using Motion In UX

By |2018-07-18T20:24:14+00:00April 3rd, 2017|Uncategorized|


Creating Usability with Motion: The UX in Motion Manifesto


Getting started with UI motion design


Motion in Web Design the Smart Way


Motion in Web Design the Smart Way

February 2017

January 2017

In-Line Data Editing

By |2017-09-22T12:21:12+00:00January 3rd, 2017|Usability, User Interface|

The use of inline editing can provide users with flexible editing capability. However, to be used properly the UI must possess the right signals and feedback communications to ensure users know how to use them with confidence.



View Demo



  1. Saves time from having to click another screen
  2. Saves changes automatically



  1. Without clicking on a data row how does the user know how to “turn on” edit mode?
  2. After making an edit what kind of system response assures that user that the edit will be saved?


Related Links:






December 2016

Usability – Nested Inline Scrollbars

By |2017-09-22T12:27:02+00:00December 6th, 2016|Uncategorized|

Avoid Inline Scroll Areas (26% Get it Wrong) – Articles – Baymard Institute
While tech savvy users may be able to make these distinction, and most regular users eventually work out the conceptual nuances (subliminally of course), inline scroll areas introduce a lot of needless complexity and mental overhead to the page – before the user has even started interpreting and interacting with its actual contents.


Web Usability Research at Microsoft Corporation


Simplify the virtual “landscape” for users so that spatial information can be easily learned:Designers should not overload pages with choices; as a general rule, five choices per page are sufficient, unless they can be grouped as a single chunk of information. Designers should make all choices in an image map fit in one screen. Directories and table of contents pages must have intuitive and recognizable ways of grouping and organizing entries. If a navigation bar contains both links to places and access to tools, the design must highlight the difference between these button groups. Designers should avoid nested scroll bars, and should especially avoid placing a nested scroll bar next to a major scroll bar. When using scrolling, designers should signal that there is additional content below or to the side.




Usability implications of partial page scrolling


Introduction to Good Usability


The Extinction of the Scrollbar


In-page scrollbars – Yes or no? Or maybe